Grievance Redressal Process
Grievance Redressal Process
The following process outlines how clients can address their queries and grievances:
Initial Contact
Clients can seek clarification or make a complaint in writing, orally, or telephonically. An email can be sent to research@streetgains.in.
Investor Call
Investors may call on +91 9900391006 for immediate assistance.
Response Time
Clients can expect a reply within 21 days of approaching the Research Analyst.
SEBI Grievance
If unsatisfied with the response, clients can lodge a grievance with SEBI at https://scores.sebi.gov.in or write to the office of SEBI.
ODR Portal
After exhausting the above options, if still unsatisfied, clients can initiate dispute resolution through the ODR Portal.
ODR Details
For more details about the ODR mechanism, visit https://smartodr.in/login.
Compliance Officer Details
Name: Santhosh Kumar V
Contact No.: +91 9900391006
Email: compliance@streetgains.in
Contact Details
To ensure timely resolution of client queries and grievances, the following contact details are provided:
| Details of Designation | Contact Person Name | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Simran | Streetgains | 9900391006 | support@streetgains.in | 10 am - 5 pm |
| Head of Customer Care | Simran | Streetgains | 9900391006 | support@streetgains.in | 10 am - 5 pm |
| Compliance Officer | Santhosh Kumar V | Streetgains | 9900391006 | compliance@streetgains.in | 10 am - 5 pm |
| CEO | Santhosh Kumar V | Streetgains | 9900391006 | santhosh@streetgains.in | 10 am - 2 pm |
| Principal Officer | Santhosh Kumar V | Streetgains | 9900391006 | santhosh@streetgains.in | 11 am - 4 pm |
Important Notice
We are committed to resolving all client grievances in a timely and efficient manner. Please follow the process outlined above for the best results. All communications should include your client ID and a clear description of the issue for faster resolution.